Frequently Asked Questions

Everything you need to know about our handcrafted home essentials.

What is the typical shipping time for handcrafted items?

Since many of our home decor pieces are made-to-order, please allow 3-5 business days for processing before your order ships. Standard delivery usually takes an additional 3-7 business days.

Do you offer international shipping?

Currently, Rena's Thread And Crafts ships to customers within the United States and Canada. We are looking to expand our reach to more countries in the near future.

Can I request a custom design or color for a craft item?

Yes! We love creating bespoke pieces. Please use our 'Contact Us' form to provide details regarding dimensions and color schemes, and we will get back to you with a quote.

What is your return policy for home textiles?

We accept returns on non-custom items within 30 days of delivery. Items must be in their original, unused condition. Please note that custom-made crafts are final sale.

How should I care for my handmade linens and threads?

To preserve the quality of our handcrafted textiles, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid using bleach or harsh chemicals.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.